Terms & Conditions

 

These Terms and Conditions form part of your agreement with Sarah Green/good-intentions.co.uk (‘we’, ‘us’, ‘our’, ‘therapist’, ‘consultant’ and similar terms).  Your consultant will go through it with you in the first session of your work together. Please talk with them if there is anything you would like clarified.

 

You will discuss and agree what support you want from your consultant in your first session, and review the progress and focus of your work together as you go along.  By accepting and paying for any services in person, over the phone, online or any other method, the client agrees to the following:-

General

You will discuss and agree the support you require in your first session, and review the progress and focus of your work together as you go along. You may decide to end your work together at this point or continue working together on a more ad-hoc basis.

If you are late for an appointment the session will still end at the arranged time.

Payment

You are required to pay for sessions, which are missed or cancelled, with less than 48 hours notice. Please note payment is required at the time of booking.  Please note all pre-paid packages paid for upfront are non-refundable and are subject to a time limit in which they need to be used.  Payments can be made online, via bank transfer only.

Cancellation

It is important that you attend sessions regularly. However, if you do need to cancel an appointment please give as much notice as possible.  If you miss a session without prior discussion it will be assumed you no longer require the sessions and your contract will be terminated.

Confidentiality
All Clients information is confidential plus all discussions within clinic sessions.  There are however, some limits and exceptions to confidentiality, which can be discussed with you.

If we have serious concerns about your safety, or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact in these circumstances.

Record Keeping & Data Protection
All records are kept for a min of 5 years.  Which includes a record of your name, contact details and dates and times of appointments.  Due to regulations and insurance requirements, there is a requirement  to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced to evaluate the service contains anonymous data and will not contain any identifying information of clients. All services are operated in accordance with the Data Protection Act 1998 and GDPR.

Your Nutritional Therapist
– Is a qualified professional and member of various professional bodies.
– An expert in nutrition

– Trained to a high level
– Fully insured and accredited.

– Approachable, knowledgeable and supportive.

Working on Online

It is your responsibility to have a working internet connection for all online sessions. You will be charged for scheduled sessions if we’re waiting for your call, but you are unable to connect online. We will call you for any phone sessions to a landline (UK & International) or mobile number if you are in the UK.

Your are requested to note the following:-

  • The degree of benefit obtainable may vary between clients with similar problems and following a similar programme. Advice will be tailored to each client specifically.
  • It is not possible nor permitted to diagnose, or claim to treat, medical conditions.
  • I am not a substitute for professional medical advice and/or treatment.
  • Your therapist may recommend food supplements and/or functional testing as part of your programme and may receive a commission on these products or services.

 

The Client understands and agrees to the following:–

  • I am responsible for contacting my GP about any health concerns.
  • I give permission for you to contact my GP regarding any agreed aspects of my case.
  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any therapy and other sessions I am receiving. This is necessary because of any possible reaction between medication and the therapy programme.
  • It is important that I tell you about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the advice given.
  • If I am unclear about the agreed course of actions that I have been advised to take, I should contact my therapist promptly for clarification.
  • I must contact my therapist should I wish to continue any specified programme for longer than the original agreed period, to avoid any potential adverse reactions.
  • I understand that recording consultations using any form of electronic media is not allowed. Breach of this with result in legal action and termination of all services without refund.

 

Our Liability to You

  • We do not in any way exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or which by applicable law cannot otherwise be excluded or limited.
  • We exclude, to the fullest extent permitted by law:
    • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
    • all liability for any losses or damage that are not foreseeable or which were not in your and our contemplation when we entered into this Nutritional Therapy Agreement (known as ‘indirect or consequential loss or damage) including, but not limited to, liability for loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or loss of goodwill.
  • Subject to the points above, in no event shall our total liability to you (for any one event or series of related events) exceed in total 150% of the total amount paid by you for Nutritional Therapy Sessions in the 12 months immediately preceding the first incident out of which the liability arose.
  • Nothing in these terms and conditions will affect your legal rights as a consumer.

 

Suspending the Service

We may have to suspend services for any reason, including but not limited to: changes to regulatory requirements imposed.

 

Where possible, we will contact you in advance to tell you we will be suspending your services, and try to find you an alternative solution. If the issue is urgent or there is an emergency this may not be possible. If we have to suspend the services for longer than fourteen (30) days you will be entitled to a full refund for any sessions already paid for that you have been unable to attend due to the suspension.

 

Separate Clauses

If a court finds any part of this Nutritional Therapy Agreement illegal, unlawful or unenforceable, the remainder of this Nutritional Therapy Agreement will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are illegal, unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

 

Enforcing this Contract

If we delay in enforcing this Contract, or any term of it, we may enforce it later. If we do not insist immediately that you do anything you are required to do under this Contract, or if we delay in taking steps against you in respect of any breach by you of this Contract, that will not mean that you do not have to do those things or can prevent us taking steps against you at a later date.

 

The Law Governing this Contract

Your Contract with us is governed by the laws of England and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in respect of this Agreement in the English or Scottish courts. If you live in Northern Ireland you can bring legal proceedings in respect of this Contract in either the Northern Irish or English courts.

 

Amending these Terms & Conditions

We reserve the right to amend the Nutritional Therapy Agreement and these terms & conditions at any time and you will be notified of such amendment in writing.